Document Retention – Boring But Necessary  

Thursday, May 28, 2009

While maybe not the most exciting topic, document retention is actually an important issue for insurance agents and brokers and can impact insurance agents’ and brokers’ professional liability insurance (E&O). Clients may rely on the agent or broker (producer) to have copies of critical documents (read policies), and may hold their producer responsible for providing a copy in time of need.

Recent articles in Business Insurance notes the importance of document retention (see here and here).

Best practices would be to treat your insurance articles as valuable assets and not subject to any document destruction program.

Document retention is actually easier to manage with new technology. One example, which we have extensive experience with, is an imaging and processing system called ImageRight. Document imaging and storage occurs within the normal business process.

There may be regulatory requirements for insurance producers, although we could not find any with a limited web search. New York addresses the question, in part (see here). Two other pages muddy the water however (see here and here).

There is no specific prescription for customer record retention by insurance agents and insurance brokers under the Insurance Law or Insurance Department Regulations … that provide record retention requirements for customer records of insurance agents and insurance brokers. However, to the extent that an insurance agent or broker maintains customer records on an insurer's behalf, the insurance agent or broker is subject to the record retention requirements applicable to insurers in New York State…

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Value Added Services for Insurance Agents  

What product and services do insurance agents and brokers, whether retail or wholesale, provide to their clients? Many practitioners define this narrowly – the product is insurance, the service is advice, and sell accordingly. However, some organizations have taken a wider perspective, and try to add additional value. The classic example in the specialty lines business, for an insurer, has been Hartford Steam Boiler Insurance Company, a company which provides both insurance and the expertise to significantly reduce catastrophic losses.

A recent article in Business Insurance provides a retail agents perspective on providing added value through the provision of risk management services (see here). Anderson Baker, of Gillis, Ellis & Baker Inc., advocates providing loss prevention and risk management services in order to differentiate your agency and to assist clients in preventing losses and reducing loss severity. Their experience would indicate that this can be a successful strategy in differentiating an agency.

Our own experience, first as Tennant Risk Services and more recently as part of Mercator Risk Services, indicates that differentiation is an important component of a distribution strategy. We have seen a number of retail agencies execute this extremely well. . Three examples (to remain nameless) come to mind, each of which rely on a specialization strategy to build the value component:

  • An agency specializing in one segment of inland marine
  • An agency providing highly technical risk management services in a segment of the recreation insurance business
  • An agency underwriting a highly specialized class of real estate professional liability insurance

Each of these examples have succeeded in building significant market shares in the chosen specialty areas through specialization and the provision of value added service. You will be able to name many others.

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Risk & Syndication  

Insurers spread risk, primarily through reinsurance, in order to take on greater risk through their insurance polices than they could retain on their own. Syndication and subscription policies are other means to share risk which reduces an insurer's exposure to any one loss. Lloyds of London has used subscription policies for years as a means of spreading risk.

The concept of syndication, or using a number of insurers to write a risk, also makes sense for insureds in our current economic environment. A recent article, entitled Syndication for Reducing the Risk of Carrier Capsize by Joshua Stein, Chief Underwriting Officer, IronHealth, points out that insureds should be considering syndication as a means of reducing carrier risk.

From the insured’s perspective, during this period of unprecedented upheaval in the financial sector, isn’t it reasonable to assume that virtually all insurers have exposure they either aren’t aware of or aren’t yet owning up to?... If the current crisis has taught us anything, it’s that apparently bullet-proof financials can morph into near insolvency virtually overnight.

Using multiple insurers on a placement can reduce the risk to the insured from insurer insolvency, but carrier risk is more than insolvency risk. A carrier can be solvent and strong, but can tighten up underwriting guidelines or decide to stop writing a class of business. For an impacted insured, this can make renewal a tougher and more expensive proposition. Having other insurers on a program and ready to step in is a good idea.

Insurers want more premium and tend to increase their risk tolerance in a soft insurance market, which leads to larger lines and less risk sharing. As the article suggests, insureds might want to consider increasing the number of insurers on their programs. Two ways to accomplish this are subscription policies, frequently used by Lloyds, and layered programs. While this can be more work for the broker, it can also reduce carrier risk.

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Insurance for Healthcare Regulations including HIPAA for Doctors, Healthcare Providers and other Medical Facilities  

Healthcare providers such as physicians face many risks in the United States today. They constantly have to keep up to date on the changes in their profession. Physicians also need to constantly monitor their relationships with the Healthcare Insurance providers. They have to pay close attention to State and National legislatures to see what new regulations they have to comply with. For instance, Massachusetts recently passed a new statute regulating all companies that collect and store any private information of its citizens.

The United States today is as litigious as ever, and lawyers and doctors are still not the best of friends. As new laws get passed by the legislatures, mostly lawyers, new risks are presented to physicians. Privacy is one of the biggest issues in the media. The healthcare industry is far from immune from this issue. In fact there has been numerous acts passed specifically regarding the medical and healthcare industry's regulation of private information.

Legislation such as HIPAA, EMTALA and STARK has caused many headaches for healthcare providers since their enactment. I am not going to be able to help alleviate those headaches, but I will be able to provide an insurance policy that will help those providers sleep a little easier at night. This new program provides defense cost coverage and coverage for civil fines and penalties in regards to healthcare regulations and other proceedings.

These policies offer payment of defense costs and civil fines for billing errors, including fraud and abuse, voluntary reporting, Qui Tam and commercial payor claims. They also cover HIPAA, EMTALA and STARK. The policies have limits for solo physicians up to $1,000,000 and up to $5,000,000 aggregate limits for physician groups. These policies should name the employees, directors, trustees, officers and the entity as an insured in the definitions page of the policy.

Network security and Privacy liability insurance is also a very important issue for physicians and other healthcare providing agencies. Network Security and Privacy liability is a policy which covers the company against suits due to invasion of privacy and computer hacking. We've all heard the horror stories of different corporations losing laptops, or having private information stolen. All companies that collect and store non-public information of their clients should make certain that they have certain procedures in place. For one, everything needs to be reviewed by an expert in computer security. But secondly, even the best laid plans can go awry, that is why every one of these companies also needs to have a privacy liability insurance policy. Healthcare agencies have more personal and private information than anyone other entity including the government. That is why it makes the most sense for those agencies to have the insurance.

Doctors have a bad view of insurance. They hate health insurance because they never get paid. They hate casualty insurance because it costs too much. And they are correct on both accounts. However, privacy liability insurance policies and the defense coverage for regulatory actions are reasonably priced. Underwriting for these policies is based on how many doctors are in the practice, gross revenue and what you have done to mitigate against these risks, among other things.

For a free quote, and to speak with a privacy liability insurance expert, please contact Andrew Cohn from Internet Risk Specialist, the technology division of Wilson, Washburn & Forster Insurance. Andrew Cohn has been specializing in the unique risks of the technology and life sciences industries. Andrew has had articles published by the Insurance Journal and Website Magazine regarding privacy liability insurance. Andrew will also be speaking about privacy policies and other insurance matters at the Social Network and Internet Dating Conference in Miami, January, 2009.

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Directors and Officers Liability Insurance for Start-Ups and other Private Companies  

Venture capitalists invest millions of dollars into start-ups and small businesses hoping that they will take off and be the next Google or Facebook. From my understanding they look over the business proposals and the presentations and financials and hopefully do a lot of due diligence in selecting their investment companies. But, why don't they take a better look at the insurance?

Directors and Officers Insurance
(D&O Insurance) is insurance important for both public and private companies. Public companies all need and have Directors and Officer Liability Insurance, but many private companies do not. But private companies are exposed to securities litigation when they have investors, including venture capital investors. Directors and Officers Liability Insurance is necessary to protect the personal assets of the officers when these claims happen. D&O Insurance covers the defense costs, settlements and judgments associated with these claims.

If you are a start up firm looking for insurance, and hopefully you are talking to Andrew Cohn at Internet Risk Specialist, your agent should be asking you if you have or are looking for investors. You are out there every day and night working on your business and trying to sell it. You sell it to potential investors, you sell it to potential clients, you sell it to the media, you sell it to whoever is in the elevator with you at that moment. Doing all this selling you might slip up, or you may have an investor that perceives something different from what you are doing.

If you are a venture capitalist, requiring directors and officers liability insurance is a no-brainer. Some venture capitalists just give the money, and for you, if you have a problem with the management of the company, you have a wallet to sue in the insurance company. Think about it, if these start-ups had real money, they wouldn't be coming to you for a $100,000 investment. If they mismanage the company, and it goes under, you're out your capital. With the insurance you can try to file suit.

Other venture capitalists invest money, and also make sure that they are named a director or officer of the corporation. Now this is the really tricky spot. You invest $100,000 in Company XYZ and are put on the board of directors. Company XYZ gets other investors and eventually they mismanage the venture into the ground and everyone is upset. XYZ never had money and now has less. But you, the venture capitalist, one of the directors of the XYZ Company does have money, has money to lose. Require the coverage.

Here's the final reason to get Directors and Officers Insurance, it's relatively cheap. It really isn't very expensive for the coverage it is providing. As a small to midsized private company you really present a much lower risk in the insurance company's eyes compared to the publicly traded corporations they normally deal with. So if you're a venture capitalist giving hundreds of thousands and possibly millions of dollars to new ventures, require that they spend some of that money on their Directors and Officers Liability Insurance, and recommend that they speak to Andrew Cohn at Internet Risk Specialist.

Lastly, not all D&O policies are created the same. You need an expert like Andrew Cohn at Internet Risk Specialist to read over the definition of "insured", does it include all past and future directors, officers, international functional equivalents, members of a board of manager, employees, and advisory committees. Make sure it has Spousal and Domestic Partner Liability. Why? A lot of new ventures are started with one spouse working a "real job" and the other playing with their new venture company. Make sure the "real worker" is protected financially as well. Make sure coverage is worldwide, if you're a local entity that has no plans to branch out, they maybe this isn't a factor, but in the age of globalization most companies are now global, and it doesn't cost more for your insurance to be. You should also review the "insured vs. insured" exclusion language. Is your policy a "duty to defend" or "defense reimbursement"? Can you afford to front the bill and be reimbursed? There are a whole lot of clauses, terms and conditions to be mindful of. You really need to deal with an expert like Andrew Cohn at Internet Risk Specialist.

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Andrew Cohn of Internet Risk Specialist to Speak at 2009 Social Networking Conference and Internet Dating Conference  

Internet Risk Specialist



(Miami, FL) - Andrew Cohn head of the Technology Insurance division of Wilson, Washburn & Forster Insurance, Internet Risk Specailist in Pinecrest, FL. Andrew has developed and runs the website, www.internetriskspecialist.com and andycohn.blogspot.com. He will be speaking at the 2009 Social Networking Conference and The Internet Dating Conference. The Social Networking Conference and Internet Dating Conference will held January 22-23, 2009 at the Miami Beach Convention Center in Miami Beach, Florida.

Andrew Cohn specializes in insuring internet and technology companies throughout the United States. He runs the website, www.internetriskspecialist.com and the blog, andycohn.blogspot.com. Andrew has written articles for various publications including "Making the Case for Internet Liability" in The Insurance Journal and "Insurance 2.0" for Website Magazine.

Social Networking Conference 2009 Miami is expected to be the largest gathering of executives from the online community industry. The event will discuss: online community business models, global business strategies, venture capital, new mobile technologies, marketing of social networks, online community software, partnerships, legal issues, background search and payment systems. You can learn more about the conference at www.snc2008.com

The Internet Dating Conference will discuss: Business strategies, new technology, online dating software, social networking software, partnerships, venture capital, legal issues, mobile, traditional marketing, background search and payments. And their link is www.idate2009.com

The technology division of Wilson, Washburn & Forster is headed by Andrew Cohn. Andrew graduated from the University of Miami. Andrew specializes in writing insurance for technology companies and marine companies. He has been published by The Insurance Journal, Website Magazine and The Pinecrest Tribune. Andrew regularly updates his blog at andycohn.blogspot.com. Andrew will also be speaking at the Internet Dating Conference in Miami, January 2009, about Contingent Bodily Injury Insurance for Internet Dating Websites. Andrew is the Vice President of the Pinecrest Chapter of Business Networking International. He also serves on the membership committee, development committee and the 20s and 30s committee at Temple Beth Am and he serves on the Real Estate Speaker Series and The Network: 20s Committee for the Greater Miami Jewish Federation. Andrew is also a member of The West Kendall Business Association and is involved with Next Miami, Refresh Miami and the MIT Enterprise Forum.

Andrew Cohn

Wilson, Washburn & Forster Insurance
Internet Risk Specialist
10301 South Dixie Highway
3rd Floor
Pinecrest, FL 33156
305-666-6636
alcohn@wwfins.com
www.internetriskspecialist.com

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Internet Risk Specialist  

October 15, 2008, marks the launch of the new website, www.internetriskspecialist.com. Internet Risk Specialist is the new site for the technology division of Wilson, Washburn & Forster Insurance. At Internet Risk Specialist we will be able to provide the risk management and insurance solutions for technology companies across the United States. Wilson, Washburn & Forster Insurance was founded in 1961, in Miami, FL. WWF Insurance is a full service commercial insurance agency specializing in Property and Casualty Insurance including Property, General Liability, Professional Liability, Workers Compensation and Employee Benefits.

Internet Risk Specialist will be focusing on the technology industry. This includes companies that manufacture technology from computer chips to medical devices, computer service companies that offer computer consulting, website development, online advertising, Payment Card Industry compliance, IT Auditing and much more. Internet Risk Specialist will also be focusing on Telecommunications companies including Internet Service Providers, Satellite uplink/down link facilities, Network Access Points, cabling companies. Internet Risk Specialist will also provide the insurance solutions for internet based companies. This includes Internet Dating Companies, internet based applications, job search sites, classified sites, auction sites, meeting sites and much more.

Andrew Cohn runs Internet Risk Specialist which is the technology division of Wilson, Washburn & Forster Insurance. Andrew has been published by The Insurance Journal, Website Magazine, Go South Magazine and The Pinecrest Tribune. Andrew will also be speaking January 2009, at the Internet Dating Conference in Miami on the issues of Bodily Injury liability for internet dating companies. Andrew was a finalist in the Liberty Mutual Risk Innovator of Year Award for 2008. Andrew blogs at numerous blogs including http://andycohn.blogspot.com. Andrew is Vice President of the Pinecrest Chapter of Business Networking International. He is also involved with the Committees for the Real Estate Speaker Series and The Under 40's Network for the Greater Miami Jewish Federation. He is also on the Development Committee, Membership Committee and 20s and 30s Committee at Temple Beth Am. Andrew is active in Next Miami, Refresh Miami and the MIT Enterprise Forum.

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Globalization: Insured  

A-Z Technology, Inc. is very conscious of its domestic risk exposure, and the CEO and CFO have made sure to fill every gap possible with an insurance product. They obviously have their property insurance, general liability, workers compensation, car insurance, professional liability and they even have internet liability and network security liability. They're starting to grow, but the policies keep renewing, and the premiums keep growing so they feel safe. However, now A-Z Technology has starting to grow outside of the United States.

It was only a little bit at first. A trip to Brazil to make the sales pitch for 4 days. Then they got the account in Columbia which had their two employees over there for 3 weeks. And now they have the call center in Chile that is saving them a lot of money. The principals didn't think much about it, until the one day that they got the call.

The call center manager was in Chile and decided to rent a vehicle. He was tired of relying on the taxis and public transportation, and he knew his way around by now. Well, he got into an accident. He's a little banged up, the other driver was hurt more severely, and your employee was at-fault. What do you do now? Can you call up your car insurance to cover the accident in a rented vehicle in another country?

This is where you need to make sure your global exposures are properly insured by your global insurance. Just think about all of the obstacles of driving in another country: Jet lag, Unfamiliar roads and signs, different speed limits, rules, and regulations, and an unfamiliar vehicle.

This type of coverage is called Hired and Non-owned Automobile Liability Insurance. On top of this there are other coverages that companies need to take into consideration. For one, you need property insurance. In the example above the company actually had a physical location which could be insured for building coverage, and in addition they have equipment and other business property which can be insured as well for theft, fire, vandalism, windstorms, lightning, ect. You probably also have property-in-transit which you would want to insure including samples and equipment. You also have general liability concerns. Just like someone can fall in your office and sue you in the United States, the same can apply overseas.

In the example above your employee was hurt. You need to think about how that employee will be insured for in the recovery process. Foreign Voluntary Workers Compensation covers U.S. employees while they are working overseas. In addition to the normal workers comp coverage, foreign voluntary workers comp also pays repatriation and evacuation expenses to get your injured employee safely back into the United States. Foreign Voluntary Workers Compensation is not a regulatory benefit like Statutory Workers Comp, which is regulated by each State. However, Foreign Voluntary Workers Compensation is a promise to pay the equivalent of regulatory benefits, should the loss fall outside the state/country statutes or regulations.

Lastly, A-Z Technology, Inc. should consider having Kidnap and Ransom Insurance and Accidental Death & Dismemberment Insurance for their employee benefits. Nobody wants to think about it, and no one thinks it can happen to them, but it does happen, and it happens to someone. Kidnap and Ransom Coverage helps in the process of trying to negotiate with a person's captor in the event this would happen. The insurance can also pay requested Ransom amounts, and pay for any events that do occur.

For more information about global insurance please contact me, Andrew Cohn at (305) 666-6636 x. 132 or email alcohn@wwfins.com. You can also visit my website, www.floridatechinsurance.com. I am with Wilson, Washburn & Forster Insurance of Pinecrest, Florida, in the South Miami area. Our firm is a full service, Property and Casualty insurance agency established in 1961.

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General Liability vs. Professional Liability for Manufacturing Companies  

Most people have a good understanding of the needs for professional liability or errors and omissions insurance for the industries that provide the public with services. Lawyers need professional liability, Doctors need malpractice and insurance agents, engineers, computer consultants and stock brokers all need errors and omissions insurance. Likewise, there is a general consensus that if you are manufacturing, fabricating or assembling a product you need a commercial general liability policy which includes product liability. What a lot of risk managers, CFOs, owners of manufacturing companies and insurance agents for manufacturing companies fail to realize is their risk exposure for Professional Liability Insurance as a manufacturer of a product.

Companies that manufacture technology tend to have a huge professional liability exposure, but most companies that manufacture a product whether it would be considered technology or not have the exposure as well. As the operator of Florida Technology Insurance I see technology companies all the time which should have this coverage. But at Wilson, Washburn & Forster Insurance we deal with companies in all industries that manufacture, assemble and fabricate products whose liability extends past the general liability's products liability definition.

To fully understand the gap of coverage, you need to understand what the commercial general liability policy covers. A commercial general liability insurance policy general will cover the company for suits brought against the company for a number of things: Bodily Injury, Property Damage, Advertising Injury and Personal Injury. As you can see, there is no coverage listed in there for "Financial Damage".

Let's say you manufacture computer servers. You have a product liability policy. So if the server catches on fire and causes the loss of life, the loss of property or a bodily injury to a customer, your policy will protect you. But what if that server catches on fire at a stock broker's office right after a client put in an order to sell $1,000,000 worth of stock which was about to tank and be worthless. Who does the stock broker's client sue? Who does the stock broker blame? What if it really was an error or omission on your company's part which caused the server to catch on fire?

Think about the product that your company manufactures. Does your product enable others to make money? Would your product failing cause your customers to not make money? If your product was to fail, explode, implode or malfunction due to an error or omission, or perceived error or omission on your part, what will happen? If you only have a product liability policy, than you are partially self-insured.

Some of you may be saying, "My carrier offered me a professional liability quote, and it was more than my general liability quote". Well your carrier has been insuring you for a few years now and they probably have a decent understanding of your business. If they charge you $2,000 for products liability and $4,000 for professional liability, maybe that's because they know that your professional liability exposure is two times as great as your product liability exposure. It might be even more than twice as great, but they know you're not going to buy it if it's that expensive so the insurance company is taking a little risk with providing the quote.

So now your thinking, "Great I have this huge exposure, revenues are down, insurance was too expensive last year, how can I afford to buy more coverage?" Well, the good thing for you as a manufacturing company is that this is a soft insurance market. Insurance companies are stepping over each other, and some are even taking underwriting losses to write accounts and get them on the books. So as a business owner, CFO, risk manager, this is a good time to shop around your insurance, get the General Liability down, scrimp and save on the workers compensation, beat down the property insurance quote and apply the savings to the professional liability insurance. If you're agent can't do it, give me a call. I am Andy Cohn with Wilson, Washburn & Forster Insurance in Miami, FL. I run Florida Technology Insurance which is Wilson, Washburn & Forster's Technology Insurance division. You can contact me by email at alcohn@wwfins.com or by phone at (305) 666-6636 x. 132. Wilson, Washburn & Forster Insurance is located at 10301 South Dixie HWY, Pinecrest, FL 33156.

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Senate OKs revamped identity theft legislation  

On July 31st, 2008, Dan Kaplan published an article in SC Magazine – For IT Security Professionals titled, Senate Oks Revamped Indentity Theft Legisltation. This was a very interesting article about proposed legislation which could make internet liability all that more important, and could raise the premiums some. If you would like more information about how to protect your company with an internet liability or cyber liability insurance policy, please contact me, Andrew Cohn at alcohn@wwfins.com or (305) 666-6636 x. 132. Here is the article from SC magazine's Dan Kaplan:


An amended bill that would impose harsher restrictions on cyberattacks and allow identity theft victims to recoup costs in federal court passed the Senate on Wednesday.

The legislation, known as the Identity Theft Enforcement and Restitution Act, is included in a U.S. House-approved bill that states that former vice presidents would receive U.S. Secret Service protection. The combined bill will now return to the House for consideration.

The bill, co-sponsored by Sens. Patrick Leahy, D-Vt., and Arlen Specter, R-Pa., had unanimously passed the Senate in November but had stalled in the House.

This bill allows ID theft victims to recoup costs associated with the loss of time and money spent restoring their credit standing.

The law also lowers the bar for what is prosecutable as a felony. The bill eliminates the requirement that sensitive information must have been stolen using a computer through interstate or foreign communications, meaning criminals can be more easily prosecuted if they hack a computer in the same state.

The bill also would make it a felony to use spyware or keyloggers to damage 10 or more computers, regardless of the amount of destruction caused. It would eliminate a requirement that attacks resulting in less than $5,000 worth of damage be classified as misdemeanors. This component of the legislation would speak to the growing problem of bots, or zombie computers, that are remotely controlled to send spam and deliver malware.

Under the proposed law, the definition of cybercrime also would be expanded to include cyberextortion cases, where malware is removed or DDoS attacks halted in return for a ransom.

"The Senate's action moves us in the right direction to provide critical tools to combat cybercrime and to protect the privacy of all Americans," Leahy said in a statement released Thursday. "I hope the leadership in the House will quickly act to pass this legislation and send it to the president for signature."

Leahy's optimism may be justified, said Tim Bennett, an independent consultant and former president of the Cyber Security Industry Alliance, a trade group that has since merged with the Information Technology Association of America.

Bennett told SCMagazineUS.com on Thursday that it is a good sign to see legislation pass through the Senate, whose bipartisan nature has served as a major stumbling block for legislation in general this year.

"I think something as nonpartisan as this, there's probably going to be a lot of interest seeing this move through to a presidential signature," Bennett said.

Many IT security-related bills have been stalled during the last few years. Bennett said the reasons vary, from a lack of White House leadership to legislators not making it a priority.

Still outstanding: a federal data breach notification law, which has been recommended by a federal task force.

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Intellectual Property Insurance  

American business owners protect a lot of things when it comes to insurance. They purchase property insurance to cover all of their contents. There's liability insurance to protect companies from lawsuits for slips and falls, errors and omissions, products, personal and advertising injuries, and from actions of the directors and officers. There's liability for employment practices, automobiles, the Internet, etc. Companies also protect their employees with workers compensation, health insurance, disability, life insurance and other group benefits. The list could go on and on. However, there's one thing that companies fail to buy insurance to protect, and it's the main thing that their company was built upon. Most American companies are built around their intellectual property (IP), yet few of them protect it.


Intellectual property comes in many forms, but if you're in the business of selling something unique, then intellectual property is your business. For instance, say you are a software development company. You've developed a great software program and it's selling like hotcakes. You can have a fire, lose all of your computers and furniture, and eventually get back up and running because you have a great program. You can have a liability suit and eventually recover your losses because your making money from your program. You can even lose an employee, and although it will be difficult, you can eventually train someone to take his or her place. But, what you cannot afford to lose is your product.


The laws and procedures in place in the United States to protect intellectual property have been a cornerstone in the foundation of this nation's commercial and industrial prosperity. People all over the world know that if they create a new product they will have the ability to market and sell their product without the fear that someone else will simply copy it and try to sell it for less under another name. This protection gives inventors and innovators the incentive to work tirelessly to improve the world. It also gives venture capitalist the sense of security knowing that the investments that make will be protected. However, defending your company and pursuing lawsuits in the United States legal system can be very costly. This cost can be a deterrent from filing an infringement claim or defending one's self from infringement claims


So, how do you know if intellectual property insurance is right for your company? Number one, before you proceed further, you must ask yourself if your intellectual property is properly patented and registered. If you're unsure, or you are sure, that it's not, intellectual property insurance is not right for you, yet. What you need to do is contact an intellectual property attorney, or call me, and I will put you in touch with one.


After you have the first process taken care of, ask yourself, what percentage of my company's total revenue does this intellectual property represent? If this segment of my revenue were drastically reduced or eliminated due to infringement by a competitor or unsuccessful defense in a lawsuit brought against my company, what would be the impact on the company's business plan? Another question you need to ask yourself is does our company have the liquid capital necessary to pay the legal costs of a successful enforcement or defense of an intellectual property infringement suit?


So who creates intellectual property and should protect themselves with this insurance?


Manufacturing companies - if they are manufacturing their own product or they have an intellectual property associated with their manufacturing process.

Technology Companies – Software developers, electronics manufacturers, and other technology companies that have patented their services or products.

Biomedical and medical equipment and device manufacturers and designers.

Textile and Fashion designers and manufacturers

Engineering Firms


Now that you can understand the importance of intellectual property insurance, and who should purchase IP insurance, we should discuss what the insurance covers. The first type of IP insurance is called, "Defense Cost and Damages Reimbursement Insurance". This coverage provides litigation expense reimbursement for IP infringement suits brought against the insured during the policy period, assertion of patent invalidity counterclaims in covered litigation, and re-examination proceedings initiated by the insured as a defense to the covered litigation. Intellectual property damages reimbursement insurance can be added by endorsement. Policy limits start as low as $100,000 and could be increased to fit the company's needs. Most policies cover inside the United States, its territories and districts, but foreign coverage can be added by endorsement.

When a company faces a situation in which they need to defend themselves against an intellectual property infringement suit, the financial ability to obtain the most qualified legal counsel could be the difference between winning and loosing, survival and bankruptcy.


Not all of the risks stemming from intellectual property have to do with defense. There are many companies out there that can go after the intellectual property that you've worked so hard to create and try to pirate, or reverse engineer your designs. Intellectual property infringement abatement insurance reimburses litigation expense for authorized litigation brought by the insured against an alleged infringing company during the policy period. The policy also pays, in authorized litigation, for Defense of Patent Invalidity counterclaims, re-examination in the Patent Office of the insured's patent if petitioned by the Defendant in an attempt to invalidate the insured's patent, and lastly, the reissue costs in an effort by the insured to strengthen the patent claims. The cost associated with enforcing your intellectual property can be very high. This creates just as much of a risk as you face by not properly insuring your defense.


The risk you face is very high. There are four ways to deal with risk: risk retention, risk avoidance, risk mitigation, and risk transference.


Risk retention is what many companies, probably your company included, are practicing now. Risk retention can also be called self-insurance. But there are two types of self-insurance: funded and unfunded. This goes back to the question I asked earlier. Does your company have the liquid capital necessary to acquire qualified legal representation when you are challenged on your intellectual property? And if you company does have it, what would be the long-term effects of using that liquid capital for defense costs as opposed to business development? If you were self-insured, but unfunded, then what would happen to your company if you could no longer use your intellectual property? Would it look something like a captain without a ship?


The second way to handle risk is risk avoidance. This is also not a viable option. Risk avoidance is abandoning intellectual property, or setting up licensing agreements, from a weak position, to sell your IP through someone else.


The last two are what your company should be doing, risk mitigation and risk transference. Risk mitigation can be done by hiring a highly qualified intellectual property attorney. In addition to the attorney, mitigation will also be a focus when you contact your intellectual property insurance agent go through the application process.

Lastly, but most importantly, risk transference is done by purchasing insurance. You pay your premium, and in return, the insurance company takes on the risk that your company previously had. By effectively mitigating and transferring your risk you can prevent losing important capital for defense spending and reward settlements. Also, your company now has the funds necessary to put a strong front against the suit.


Everyday companies all over the world are creating new products and innovating existing products and creating new procedures and services that change our lives. These geniuses put in time and money and work tirelessly to improve society. In our capitalist society these innovators and creators are rewarded with great prosperity. However, there are pirates and thieves out there looking to prosper without doing the work. There are also opportunities for mistakes to take place. In order to protect your company, your livelihood, and the livelihood of your employees you should look into purchasing intellectual property insurance. Premiums are based on the strength and numbers of your patents and can cost less that the price of your property insurance.

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Internet Liability Insurance, Cyber Liability Insurance, Privacy Insurance  

There has been very little in the history of the world that has revolutionized the world so greatly and as quickly as the Internet. The Internet has allowed anyone and everyone with a computer to access information from anywhere in the world, and has allowed everyone to create their own content have it accessible to anyone in the world. In a perfect world, there would be no limitations on the greatness, which this could enable. Doctors, scientists, researchers, and philosophers from anywhere in the world has the ability to converse with colleagues on the other side of the world. Over our lifetime the world has become a lot smaller.


However, doctors and scientist striving to better the world are not the only ones with access. There are plenty of people on the Internet with malicious intent. Everyone has heard stories of hackers gaining access to different websites and obtaining private information, and holding companies hostage with their abilities.


The Internet has also created a whole new venue for companies and individuals to make careless, but costly mistakes. These mistakes when not made on the Internet like a "personal or advertising injury" have usually been covered by insurance in a Commercial General Liability Policy. However, many general liability insurance policies exclude a company's actions on the Internet.


Internet liability insurance covers very specific wrongful acts as defined by the policy forms:


· Infringement or unauthorized use of any advertising material, copyright, slogan, trademark, ect through the internet.


· Failure to protect private or confidential information of others from unauthorized access on or through the Internet.


· Making known to any person or organization material that violates a person or organizations right to privacy or publicity right.


· Plagiarism or unauthorized use of a literary or artistic format, character, or performance through the Internet.


· Failure to prevent the transmission of a computer virus to authorized users of your website or any of your private communication networks such as customers, suppliers, or supporters, on or through the Internet.


Take a second to digest that last bullet point. As protection software advances as viruses advance, can you imagine that there may be an instance that a company could get sued for not properly updating their virus protection, thus causing everyone that legitimately uses the site to download a computer virus. Is there anyway you can be 100% that a hacker will not install a virus on your website?

When purchasing this relatively new insurance product you must make sure of certain things. First, that your agent knows what he's talking about is getting you the correct coverage. Secondly, make sure that the territory definition is global. If it is not, what will protect you form someone in Indian or China accessing your site and bringing suit against you in the US?


Lastly, you need to make sure that the company that is providing your Internet liability insurance is adequate. You need know, how long have they been providing technology insurance? How long have they been in business? What is their A.M. Best rating? Are they admitted? These are all key questions to consider when purchasing Internet liability insurance. But do not let this scare you away from protecting your company's assets from this immerging threat. You know that the Internet is dangerous, but it can be a great tool that can grow your company like the greats of Google, and Yahoo, just make sure your properly protected.


Contact Andrew Cohn from Wilson, Washburn & Forster Insurance in Miami, FL for a quote at alcohn@wwfins.com or (305) 666 - 6636 ext. 132

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Understanding Workers Compensation Insurance  

As an insurance agent I find that a lot of business owners are confused about how workers compensation insurance works. Workers Comp is a highly regulated insurance program which protects employees and employers in the event of work place injury. If an employee is hurt on the job, workers compensation will pay their medical expenses and up to 66% of their loss wages. If the worker dies because of a work related accident a death benefit will be paid to the beneficiaries.

So who needs to have workers comp? In the State of Florida, if you are a Construction Company you must have workers comp if you have one or more employee than is not an officer of the company working for you. In an industry other than construction if you have four or more full or part time employees you must have workers compensation, this is excluding officers of the corporation or partnership. If you are a farmer, and have five regular employees and/or twelve or more other workers for seasonal agriculture labor lasting thirty days or more, you must have workers comp.

Money can be saved for the company through the use of safety programs and drug free workplace programs. Another way for companies to get money back is through dividend programs. Many workers comp insurance companies offer a dividend program, which will give you money back at the end of the year based on your loss ratio. This is usually on a sliding scale and can be pretty significant. If you are currently not receiving a drug free work place credit, safety credit or a dividend you should contact your agent and see how you can. If you are not receiving a dividend, safety credit or drug free workplace credit and would like to save money on your insurance, please contact me, Andrew Cohn at Wilson, Washburn & Forster Insurance.

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Insurance for Internet Dating and Social Networking  

Countless numbers of people have found love, friendship, and business contacts through social networking and internet dating sites. However, we also hear of the horror stories involving people that are physically harmed. You, the owners of these very profitable websites, are constantly balancing the risk vs. the reward of operating your company.

Right now you are trying to mitigate your risk by making your site as safe as possible. This is a great thing, because no one wants your clients to get hurt more than you. Social media is not a zero sum game when we're talking about assault and battery. Your client loses and you lose. One person gets hurt and it could all be over. Can your company withstand a multimillion dollar lawsuit?

Well finally there is an insurance solution for internet dating and social networking websites. It comes in the form of an endorsement to some internet liability policies for contingent bodily injury coverage. Internet liability insurance is the policy that covers a company for their internet activities. For the most part this covers invasion of privacy and intellectual property infringement. For more about internet liability insurance please read my article titled, Insurance 2.0 in Website Magazine's Issue 11.

http://www.websitemagazine.com/content/blogs/posts/articles/internet_liability_insurance.aspx

Many internet liability policies have many specific exclusions in there for bodily injury, property damage, violations of statutes and regulations, mass communications, and other hot-button items. But, some of these exclusions can be taken out my endorsement. You need to read your policy and discuss with your agent, the full list of exclusions and endorsements. The Contingent Bodily Injury Coverage Endorsement deletes the exclusion found in many policies for claims of bodily injury brought against the insured company. So what does this mean in real life?

XYZdating.com operates like many other dating website. Users post their profiles and can chat and meet up if they choose. Two users schedule a date. On the date there is a sexual assault. The criminal proceedings take place, but the victim also decides to launch a civil suit against XYZdating.com. XYZdating.com may or may not be found liable in the suit. However, even if they are not found liable, defending the suit could cost the company hundreds of thousands of dollars. This endorsement provides the duty to defend and a sublimit for any reward settlement.

This is a very basic example but it could easily take place with dating websites, social networking or business networking websites. And the endorsement can be added to some internet liability policies. There are other very important endorsements and conditions that should be taken into consideration for social media website and dating websites. I hope to have future articles going over Intellectual Property Infringement, and how it relates to User generated content. Also making sure you have coverage for regulatory action including violations of local, state and federal privacy acts. As well as cyber extortion, crisis management and public relations expense, business income for network interruption and privacy liability including paper documents. For more information please contact me, Andrew Cohn at alcohn@wwfins.com .

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I shake my fist at Clay Shirky!  

Last week (Tuesday to be precise) Chris Rauber, the health care journo at the SF Business Times calls me to talk about health care IT. But he ends with a question that’s not about Health care or IT, but aimed at me as a blogger. He says “what do you think is the future business model for journalism”

I’ve been mulling this a little bit and my response went something like, media is now disaggregated. Craigslist and Google have destroyed the advertising model for most media, and blogs and social networks have democratized the commentary/opinion playing field (to some extent—I’m not as rich as Tom Friedman yet!). The problem is that not many “new” media outlets—such as THCB—can afford to take on the interesting part, which is paying real investigative journalists to investigate. Something I would love to be bale to do—as there’s lots of muck to be raked in health care.

Continue reading "I shake my fist at Clay Shirky!"

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Another Look: The Wal-Mart and E-ClinicalWorks Deal  

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The New York Times reported this week (Wal-Mart Plans to Market Digital Health Records System) that the company’s Sam’s Club division will bundle eClinicalWorks electronic medical record software, Dell computers, installation, maintenance and training to offer to small physician practices. Pricing is about $25,000 for the first physician in an office, and $10,000 for each subsequent physician. Annual maintenance and support costs will be about $4,000 to $6,500 (though it doesn’t say whether that’s per physician or per practice).

Wal-Mart says its package deal of hardware, software, installation, maintenance and training will make the technology more accessible and affordable, undercutting rival health information technology suppliers by as much as half…

Dell will be responsible for installation of the computers, while eClinicalWorks will handle software installation, training and maintenance. Wal-Mart is using its buying power for discounts on both the hardware and software.

This program has promise, but it isn’t revolutionary and is by no means certain to succeed. Interestingly, the Wal-Mart PR people, who usually send me a heads up about any new Wal-Mart move in health care, didn’t tell me about this one. It makes me wonder what’s really going on. There are a couple of very promising aspects of this program:

Continue reading "Another Look: The Wal-Mart and E-ClinicalWorks Deal "

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